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Corrections and editorial feedback

If an offer, payment method or licensing detail on this site is out of date or wrong, tell us. Corrections are made promptly and the review date is updated so readers can see the page has been rechecked.

Commercial enquiries

Operators may contact us about affiliate arrangements. To be direct about what such an arrangement does and does not buy: it does not buy a ranking position, a score, or the removal of criticism from a review.

What we cannot help with

We are not an operator and we hold no accounts. We cannot access, verify, credit or close an account with any casino, and we cannot intervene in a dispute — contact the operator directly, and escalate to its alternative dispute resolution provider if that fails.

We cannot provide gambling advice, financial advice, or support for gambling-related harm. Independent services exist for that and are listed on our responsible gambling page.

What to include when you write to us

A correction reaches the right person fastest when it names the page and quotes the sentence you are querying. If the point turns on something an operator publishes — a wagering requirement, a withdrawal timescale, a licence detail — a link to where you saw it lets us check the source rather than debate the claim.

You do not need to explain who you are or why you are asking. We treat a correction from a reader exactly as we treat one from an operator: we check it, and if it holds we change the page and update the review date.

If your complaint is about an operator, not about us

Every operator licensed by the Gambling Commission must give you a complaints procedure and, if that procedure does not resolve matters within eight weeks, access to a free alternative dispute resolution service. That route has powers we do not have — we cannot compel an operator to do anything.

Write to the operator first and keep the correspondence. If you get nowhere, its ADR provider is named in its own terms, and the Gambling Commission publishes the list of approved providers. Telling us what happened is still useful: a pattern of complaints about the same site is something a review should reflect.